Elevate Beauty Lounge Policies
Salon Policies
- For your safety and ours, children are not permitted to accompany guests for their salon visit unless they have a reservation, and only for the duration of their reservation. Please keep them in your site at all times.
- Service Animals, certified by the state, are the only animals allowed in the salon.
- We ask that each guest show up promptly to their reservation. If a guest is late ten minutes or more, they may not be able to receive their entire service due to time constraints.
- Cancellations require a 24-hour notice or will be charged 50% of the total cost of the expected service. A credit/debit card is required to be put on file in case a late or no-show charge must be enacted.
- Please refrain from profanity, loud conversations, politics and other inflammatory topics during your service.
- Elevate as partnered with Salon Scale, an application that helps us maintain an accurate record of each clients color history. Salon Scale measures color products by the gram, ensuring that you are charged fairly based on your hair thickness and length. The system also allows our team to work seamlessly together, as a different staff members can access and use your stored color formulas to meet your hair needs.
- Using any products besides Eufora products could affect the longevity and quality of any salon services.
- If a guest needs to make adjustments to their service, they have one week to speak to someone at Elevate Beauty Lounge.
- Some services may require a special contract and aftercare, and in order for these services to be performed, our guest will need to sign an agreement and follow those instructions.
- Our service providers are professionals, so kindly treat their recommendations with respect.
- The investment cost listed on the website or quoted by anyone other than the service provider is subject to change, and the exact cost will be agreed upon at the beginning of the service.
- We reserve the right to turn anyone away for not following our service expectations.
- We may ask our guests to give their stylist their total hair history, including at-home hair services, current medications they are on, as well as any allergies, so our stylists can serve our guests properly for better results.
Privacy Policy
At Elevate Beauty Lounge, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our salon, website, booking system, online store, or other services.
- Information We Collect
We may collect information when you:
Book or manage an appointment Complete consultation or service forms Make a purchase through our salon or online store Contact us Subscribe to emails, text messages, or newsletters Interact with our website or online services
Depending on how you interact with us, information may include your name, contact information, appointment and service history, hair preferences, color formulas, purchase information, and payment information. Payment information is processed through secure third-party payment providers.
- How We Use Your Information
We may use your information to:
Schedule and manage appointments Provide personalized salon services Maintain service and color history Process payments and purchases Communicate with you about appointments, services, and purchases Send promotional communications when you have provided consent Improve our services, website, and guest experience Meet legal, regulatory, and business requirements
- How We Share Your Information
We do not sell your personal information.
We may share information with trusted third-party service providers who help us operate our salon and website, such as appointment scheduling, payment processing, website hosting, email or text communication, and other business services. These providers may only use information as necessary to provide services to us.
We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of Elevate Beauty Lounge, our guests, or others.
- Protecting Your Information
We take reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
- Your Choices & Rights
Depending on applicable law and your location, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information or withdraw consent to certain communications.
You may unsubscribe from promotional emails or text messages at any time by following the instructions provided in those communications.
- Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Elevate Beauty Lounge Huntersville, NC
Please email us at info@elevatebeautylounge.com with any questions or concerns you may have.